Return & exchange policy

The customer may request a return or exchange within three days of receiving the shipment. Requests submitted after that period are not accepted.

• The product must be in its original condition and unused.
• The original packaging must be complete, including the box, the seals and any enclosed accessories.
• The product must be free of any sign of use or of damage caused by misuse.
• A copy of the order notice, or its number, must be attached.

• The customer contacts customer service on WhatsApp with the order number, the reason for the return, and clear photographs of the product and its packaging.
• Once approved, return shipping instructions are sent. Returns shipped without prior approval are not accepted.
• The product is inspected on arrival and the outcome is communicated within two business days.

Refunds are issued as store credit, released as a discount code for the refunded amount, usable on any later order.

• Products that have been used or whose seals have been opened.
• Products damaged through misuse or improper storage.
• Bespoke products or those ordered to a special specification.
• Requests submitted after the three-day window has passed.

• An order may be cancelled on WhatsApp before it is handed to the carrier.
• If the shipping fee has already been deducted it is non-refundable, and the remainder of the order value is refunded.

The customer must collect the shipment within ten days of its arrival at the delivery point. After that period the shipment is returned to the shop and the cost of return is billed to the customer.